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Repeat Prescriptions

pill_bottleIf you are taking regular medication you may be given a repeat prescription allowing you to order without seeing a doctor.

Requests for repeat prescriptions will be processed the same day, however you should allow 3 working days for it to be dispensed either at the surgery or at Lloyds Pharmacy. Please note that requests after 16:00 will not be processed until the following morning.

Patients on repeat prescriptions will be requested to see their doctor every twelve months for a review of their medication. This may mean that you need to make an appointment. You may not request medication which is not on your repeat prescription without seeing a doctor. You will be dispensed only the quantity of medication shown on your repeat prescription.

You can request a repeat prescription in one of the following ways:

  1. Post the repeat prescription slip, or simply drop it in to Castle Gardens Surgery. If you provide a stamped addressed envelope we will post it back to you. Prescription requests delivered in person will be accepted at all times.
  2. Telephone us on (01805) 622537. Please note this is dedicated telephone number and will be open Monday to Fridays from 11:00 - 16:00. Please note prescription requests cannot be made out of these hours.
  3. On-line via the link at the top of this page. If you do not have a username and password, contact the surgery to register for SystmOnline. If you require any assistance with this, please ask at reception for details. For reasons of data confidentiality, you will need to attend the surgery in person to collect your logon details and your password.


The Dispensary is open for ordering and collection of medicines from 08:30 to 12:00 and from 14:00 to 18:00. Patients will also be able to collect medicines from reception between 12:00 and 14:00, our receptionists will be unable to answer any queries about a patient’s medication.

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